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Delete your Yeleport account

Yeleport lets you delete your user or business account. You can delete from the Yeleport app while signed in, or request deletion here if you no longer have the app.

Delete in the app (recommended)

  1. Open Yeleport and sign in.
  2. User accounts: Profile → Settings → Delete Account.
  3. Business accounts: Business Settings → Delete Business Account.
  4. Enter your current password to confirm.

Your account is deactivated right away. For 30 days, you can restore it by clicking the recovery link we email to your account inbox. After that, your data is permanently removed and cannot be recovered.

Request deletion without the app

Submit the form below (or email us from the address on your account with subject Delete Account). Include whether you are deleting a user or business account, and any business name or ID you have.

This form opens a support ticket only; it does not soft-delete your account. We verify your identity and process requests manually—typically within a few business days. We may ask you to confirm from the email address on your account. After an admin soft-deletes your account (or confirms it is already deleted), the same 30-day recovery window described above applies.

Use the email address associated with your Yeleport account.
Account type *
Include the business name and/or business ID if known.

What we delete and what we may retain

When your account is deleted (after soft-delete and the recovery window ends, or as described in our Privacy Policy):

  • We remove account profile data and credentials associated with that account, subject to the soft-delete then purge process.
  • We may retain limited information for legal, tax, or accounting requirements, fraud prevention, dispute resolution, backup, and compliance (for example, invoices; for businesses, verification and compliance logs). Business Twilio numbers may be released upon account closure subject to carrier processes. Those practices are described in our Privacy Policy.

Recovery

If your account was soft-deleted by mistake (in the app, or after we process a web request), check the email inbox for your account for a recovery link within 30 days of soft-delete. After that period, recovery is no longer possible.

Contact

Questions about deletion: use the same contact channel listed on our Contact page, or see the Privacy Policy.

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